Apr
07
2017
Expert in Customer Service
Linda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. In 2012, Linda led the front of house Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators. As Virgin Atlantic’s Director of In Flight Services she was responsible for the airline’s award winning service. Drawing on her unique background in customer service management Lindademonstrates how to deliver exceptional performance through people.
“Linda is a practical, informal and fun Speaker”
[expand title=”In detail”] During her five years at Virgin Atlantic, Linda oversaw significant business growth whilst consistently driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’. With the support of Sir Richard Branson she revised the recruitment, training, promotion and performance management of 5,000 Cabin Crew that led to the highest recorded customer satisfaction scores. Before joining Virgin she was a Director for National Air Traffic Services during the period of transition from public to private ownership. She started her career at British Airways and was involved in the organisation’s transformation to a customer led business.[/expand]
[expand title=”What she offers you”]Linda’s unparalleled success in customer service management serves as an inspiring model of performance delivered through people. Linda demonstrates how the connection between high levels of staff engagement leads to increased customer satisfaction and business success.[/expand]
[expand title=”How she presents”]Linda’s insights into her successes and experiences are invigorating and thought provokingmaking hera perfect choice at a wide range of speaking engagements.[/expand]
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Apr
05
2017
Political Strategist & Campaigning Consultant
Julius van de Laar is a digital media strategist who advises clients on campaign strategy, positioning and message development, social and digital strategy. He served as President Obama‘s Youth Vote and Regional GOTV Director during the 2008 and 2012 presidential campaign in Ohio.
“One of the top 40 up-and-coming talents in German politics” Capital magazine
[expand title=”In detail”] Julius van de Laar has worked as a campaign and strategy consultant for profit and non-profit organisations.After studying Political Science and Communication in the USA, Julius dedicated two years to serving as a full-time campaigner on Barack Obama’s presidential campaign. As Chief of Staff in Ohio, Julius also worked for Barack Obama’s second election campaign. Ohio is one of the key swing states – and was ultimately decisive in returning Obama to the White House for a second term as President of the United States. After Obama’s election victory, he brought his expertise as an external consultant to the 2009 German Bundestag election campaign. He subsequently held the post of Director and Spokesman of the German section of the campaign organization Avaaz.[/expand]
[expand title=”What he offers you”]Media strategist Julius will share a behind the scenes look into some of the most effective online and social media tactics, presenting case studies and concrete tools that are used today by leading political campaigns. Speaking about innovative campaigning strategies and provide a first-hand account on how campaigns empower millions to become active in the political process by giving a voice to anyone with an internet connection.[/expand]
[expand title=”How he presents”]Julius is an engaging and innovative speaker able to apply his insights and experience to the work of others with wit and passion.[/expand]
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Apr
03
2017
President/CEO of The Jim Stengel Company
Jim Stengel is the former Global Marketing Officer of Procter & Gamble.In 2008, Jim left his prestigious role at P&G. This bold move was Jim’s first step on a new mission and he founded of The Jim Stengel Company, both a think tank and a consultancy.
“One of the world’s most respected business executives”
[expand title=”In detail”] P&G sales doubled during Jim’s tenure as GMO. Highly regarded, his leadership was recognised when P&G was honoured as the 2008 Cannes International Advertising Festival Advertiser of the Year for the first time in company history. He was recognised in 2003, 2004, 2006, and 2007 by Advertising Age as the number one “Power Player” in marketing. In 2005, he was recognised as Grand Marketer of the Year by Brandweek magazine, the same year P&G was named Marketer of the Year by Advertising Age magazine. Jim was named to the first-ever Fortune Executive Dream Team in 2011.Jim loves building capability with business leaders, especially the next generation. In 2009, he was appointed adjunct professor of marketing at the UCLA Anderson School of Management. [/expand]
[expand title=”What he offers you”]Jim Stengel reveals the secrets to sustainable growth by connecting brands and people on a global scale. Groups of all sizes have benefited from his insights on leadership, marketing, innovation, disruption, and the role of the CMO and CEO.He shares his passion for growing business through a focus on higher ideals.[/expand]
[expand title=”How he presents”]Jim’s presentations are inspirational, interactive and engaging, drawing high marks from participants. He tailors his talks to the occasion and takes any requirements needed for his clients into careful consideration. [/expand]
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