The Leading Speakers Bureau

Leading Expert on Customer Experience Management

Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine’s “2003 Influential Leaders” award for his thought leadership and contribution to the industry.

“Your well crafted and professionally presented presentation was one of the highest points of our event!”- C.M. Rego, Advanstar Brazil

[expand title=”In detail”] Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio. His accomplishments have been recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times of London, Times of India, Gartner Group, IDC, Inc. Frost and Sullivan,CRM Magazine, Business 2.0, Line 56.com, Wired, Network World and Secure Computing Magazine.[/expand]

[expand title=”What he offers you”]Arussy keeps his audiences entertained while challenging them to radically alter the way they approach customers and their definition of the customer’s role in the organization. Arussy presents both the methodology and principles of CEM and enlightens his audiences on how to use this to achieve an immediate return on investment and increase customer loyalty.[/expand]
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Founder of The Eden Project

Tim Smit is Chief Executive and co-founder of the Eden Project, in Cornwall. Eden began as a dream in 1995 and opened its doors to the public for an exhibition in 2000. The press dubbed it “the Eighth Wonder of the World.”

Tim is also on the Board of the Prince’s Trust Business Division, a member of the Cornwall Gardens Trust, and a Director of Kneehigh Theatre. He was also appointed Patron of the Urban Parks Forum.

“Great thinking comes from being liberated from the constraints of curriculum”

[expand title=”In detail”] Eden is rated Number 4 in the paid for Visitor Attractions. To date more than 4 million people have walked through its gateway. It is most proud that it is changing people’s perception of the potential for the application of science and indeed, the public language of science as well as living up to its mission to play a massive part in local regeneration.[/expand]

[expand title=”What he offers you”]The inspirational founder of the Eden project, Tim Smit is the man some call “The Richard Branson of Cornwall”. He shows audiences how he has achieved incredible success against all odds combining vision, inspirational leadership, great marketing and brilliant planning to create a unique experience.[/expand]
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Leading Authority on Leadership

David Ulrich is a Professor at the Ross School of Business, University of Michigan and a partner at the RBL Group a consulting firm focused on helping organizations and leaders deliver value. He studies how organizations build capabilities of leadership, speed, learning, accountability, and talent through leveraging human resources.

“Competitive success is a function of organizational excellence.”

David Ulrich has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

[expand title=”In detail”] David Ulrich is the Editor of Human Resource Management Journal, serves on the editorial board of 4 other journals, and participates in board and advisory work for consulting and professional firms. He has been listed by Business Week as one of the world’s ‘top ten educators’ in management and the top educator in ‘human resource issues’. [/expand]

[expand title=”What he offers you”]His teaching and research addresses the question: how to create an organization that adds value to customers and investors? He studies how organizations change, build capabilities, learn, remove boundaries and leverage human resource activities. In 2009 and 2007 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.[/expand]

[expand title=”How he presents”]David Ulrich’s cutting-edge presentations provide an invaluable overview of the most promising developments in HR management. He is a thought provoking speaker with a wealth of experience.[/expand]
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Leading Authority on Organisational Behaviour

Jeffrey Pfeffer is one of the most recognized experts in the field of organizational management. He has taught executive seminars in 27 countries in addition to lecturing in management development programs and consulting for many companies, associations, and renowned universities such as Harvard Business School. He currently sits on the board of directors for five companies and is also a member of the visiting committee for the Harvard Business School as well as on the advisory board for MTW Corporation, a software and computer consulting company.

“
Each person is interesting and useful for learning about power, and many are and have been very effective, in their own way.”

Jeffrey Pfeffer has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

[expand title=”In detail”] Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behaviour in the Graduate School of Business at Stanford University, where he has taught since 1979 and obtained his PhD in Business Administration. He is a member and Fellow of the Academy of Management and a member of the Industrial Relations Research Association. He has won the Richard D. Irwin award for Scholarly Contributions to Management as well as several awards for books and articles.[/expand]

[expand title=”What he offers you”]Jeffrey skilfully blends the latest academic research with pragmatic organizational know-how. With his unique understanding of business dynamics he puts in place a foundation for rethinking corporate concepts.[/expand]
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Associate Professor at the Institute of International Business (IIB) at the Stockholm School of Economics and Innovation speaker

Amid the madness and hyperbole surrounding the new economy, Dr. Kjell A. Nordström is a guru of the new world of business. The 2005 Thinkers 50, the world’s first ranking of management thinkers, ranked Nordström and his partner Dr. Jonas Ridderstråle at number 9 in the world and number one in Europe. He is presently Associate Professor at the Institute of International Business (IIB) at the Stockholm School of Economics. His research and consulting focus is on the areas of corporate strategy, multinational corporations and globalization.

“Only imagination and innovation place societies, organisations and individuals on centre-stage”

Dr. Kjell Nordström has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

[expand title=”In detail”] Kjell holds an Economic Licentiate degree and a doctoral degree from the Stockholm School of Economics. Kjell has been responsible for the International Business course at the Stockholm School of Economics and is one of the founders of the schools most prestigious management programs, “The Advanced Management Program – AMP”. AMP is a five-week top-management program that attracts the elite of Scandinavian executives. He is also on the board of directors of several companies.[/expand]

[expand title=”What he offers you”]Presenting a manifesto of what is required from organisations and their leaders, he delivers powerful and sharp messages to test your views of business. He challenges the validity of conventional approaches in today’s world, yet submits real and alternative strategies for sustainability.[/expand]
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Renowned Expert on Leadership and Best-selling Author

John P. Kotter, a world-renowned expert on leadership at the Harvard Business School, has been the premier voice on how the best organizations actually “do” change. His international bestseller ‘Leading Change’ — which outlined an actionable, 8-step process for implementing successful transformations — became the change bible for managers around the world.

In October 2001, Business Week magazine rated John Kotter the No.1 “leadership guru” in America

John Kotter has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

[expand title=”In detail”] Prof. Kotter is a graduate of MIT and Harvard. He joined the Harvard Business School faculty in 1972. In 1980, at the age of thirty-three, he was voted tenure and a full professorship. His honours include an Exxon Award for Innovation in Graduate Business School Curriculum Design. In 1996, ‘Leading Change’ was named the No 1 management book of the year and in 1998, ‘Matsushita Leadership’ won the Financial Times Book Award for biography/autobiography. [/expand]

[expand title=”What he offers you”]Professor Kotter’s goal is to mobilize an audience to action, spurring them to re-examine their practices and provide more leadership in their spheres of activity. The process he uses is not the norm at business meetings. His method is both intellectual and emotional. It involves audience participation as well as one-way lecturing. In 2009 and 2007 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers[/expand]

[expand title=”How he presents”]In his presentations he uses humour, videotape, prepared slides, case studies and a little theatrical flourish. He presents to groups as small as ten and as large as many thousands. Audience members are quite often senior executives in their organisations but may also be middle managers, staff, or mixed groups. Regardless of the group size or make-up, audience feedback is consistently positive and enthusiastic.[/expand]
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Professor of Strategy of International Management

W Chan Kim is The Boston Consulting Group Bruce D. Henderson Chair Professor of Strategy and International Management at INSEAD, France. Prior to joining INSEAD, he was a professor at the University of Michigan Business School, USA. He has served as a board member as well as an advisor for a number of multinational corporations in Europe, the U.S. and Pacific Asia. He is an advisory member for the European Union. Kim is also a fellow of the World Economic Forum.

“So powerful is blue ocean strategy, in fact, that a blue ocean strategic move can create brand equity that lasts for decades” Harvard Business Review

W. Chan Kim has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

[expand title=”In detail”] Kim and Reneé Mauborgne co-founded the Value Innovation Network, a global community of practice on the Value Innovation family of concepts that they created. VIN embraces academics, consultants, executives, and government officers. He is also a board member of the Value Innovation Action Tank established in March 2004 to bring Value Innovation to Singapore’s private, public and people sectors.[/expand]

[expand title=”What he offers you”]In his presentations Kim elegantly summarizes his vision of the kind of expanding, competitor-free markets that innovative companies can navigate. He offers decision makers the necessary tools to reach untapped market space and the opportunity for highly profitable growth.[/expand]
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World Renowned Thought Leader in Human Resources and Leadership Development

Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better – by achieving positive, lasting change in behaviour: for themselves, their people and their teams. He is a Fellow of the National Academy of Human Resources – America’s top HR honour. Dr. Goldsmith is co-founder of Marshall Goldsmith Partners, a network of top-level executive coaches and he served as a member of the Board of the Peter Drucker Foundation for ten years.

“The American Management Association named Dr. Goldsmith as one of 50 great thinkers and leaders who have influenced the field of management over the past 80 years. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.“

[expand title=”In detail”] Dr. Goldsmith’s Ph.D. is from UCLA. He teaches executive education at Dartmouth’s Tuck School and frequently speaks at leading business schools. His work has been recognized by almost every professional organization in his field. In 2006 Alliant International University honoured Marshall by naming their schools of business and organizational studies – the Marshall Goldsmith School of Management.[/expand]

[expand title=”What he offers you”]Marshall is one of a select few advisors who have been asked to work with over 80 major CEO’s and their management teams. He consistently delivers top-rated keynotes, seminars and workshops and is renowned across the globe as one of the most influential and successful human resources and leadership development specialists.[/expand]

[expand title=”How he presents”]Tailoring each presentation to perfectly match client’s needs, Marshall Goldsmith’s brilliantly delivered keynotes are filled with a wealth of useful actionable information which is invaluable to organisations worldwide.[/expand]
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Best-selling Author, Global Business Strategist and Expert on Radical Innovation

Rowan Gibson is widely recognised as one of the world’s foremost thought leaders on business innovation. The media have labelled him “Mr. Innovation”, “the Innovation Grandmaster”, “the W. Edwards Deming of innovation” and “a guru among the gurus”. Rowan is co-founder of www.innovationexcellence.com – the world’s most popular innovation website. The portal, which builds on an international group of over 12,000 members from over 175 countries, offers an arsenal of resources from today’s innovation thought leaders and practitioners that is aimed at helping every company achieve innovation excellence.

“Rowan is one of the world’s most in-demand speakers”

[expand title=”In detail”] Over the last two decades, Rowan’s international clients have included some of the world’s largest and most successful organisations. His media appearances include Forbes, CNN, BusinessWeek and BBC World Service. He is the internationally bestselling author of two major books on business strategy and innovation, which have been translated in over 20 languages. His books, articles, interviews and columns have been widely read around the globe and he has been interviewed extensively on television and radio, as well as in the international press, and appeared in several business documentaries.[/expand]

[expand title=”What he offers you”]Rowan Gibson offers presentations teeming with provocative, illuminating ideas, good questions, fresh insights, and alternative ways of thinking. He shows audiences how to seize new growth opportunities, create new markets and even transform entire industries by recalibrating their whole organisational system around the paradigm of innovation.[/expand]

[expand title=”How he presents”]Rowan’s keynote speeches, executive sessions and innovation masterclasses are tailor-made to fit each audience, industry sector and event format. He endeavours, wherever possible, to use business cases and examples that are relevant to the specific audience. He uses very graphic PowerPoint slides – each typically features just one powerful image and a single statement – which makes his presentations extremely dynamic. [/expand]
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Leading Business Advisor, Author and Leadership speaker

Ram Charan is an acclaimed business advisor, consultant and a well-known author. He is famous among senior executives for his ability to solve difficult business problems. For more than thirty-five years, Dr. Charan has worked behind the scenes with top executives at some of the world’s most successful companies advising them on their business strategies. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers.

“…even more than his dedication, it’s his insights that have won him the ear of hundreds of top managers…” Fast Company

Ram Charan has been ranked among the top 50 most influential business thinkers. In 2009 Thinkers 50, the global ranking of management gurus, placed him among the list of most influential thinkers

[expand title=”In detail”] Dr. Charan’s started his business career as a teenager working in a family shoe shop in India. He received an engineering degree, an MBA and doctorate degree from Harvard Business School. After his doctorate degree, he served on the Harvard Business School faculty. He has taught for 30 years at the General Electrics (GE) Leadership Centre at Crotonville and is the recipient of their Bell Ringer Award (Best Teacher). He also won Best Teacher Award at Wharton and Northwestern and was among Business Week’s top ten resources for in-house executive development programmes.[/expand]

[expand title=”What he offers you”]Dr. Charan is well known for providing advice that is down to earth and relevant and that takes into account the real-world complexities of business. Drawing from his extensive knowledge he gained from working with hundreds of organizations, Ram Charan not only advises businesses on their strategies but also provides them with the tools that are necessary to drive success and achieve profitable growth.[/expand]

[expand title=”How he presents”]Ram Charan’s energetic and interactive sessions are filled with a host of highly useful information, yet are delivered in an easily digestible format and offer invaluable advice to top business leaders around the world. He is also part of our Top Leadership speakers.[/expand]
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