The Leading Speakers Bureau

A Leading Expert on Customer Experience

Shaun has been a catalyst in expanding management focus from the tactical issues of customer service to the wider of customer experience. Shaun now runs his own customer experience consultancy, Smith+co, which is firmly rooted in the ‘keep it simple’ ethos. Over the last 25 years, Shaun has built up a wealth of practical experience with organisations throughout Europe, Asia Pacific and the US, working with senior executive teams on key issues such as brand strategy and implementation, leadership, customer experience and organisational alignment.

“Shaun is one of the world’s most recognised experts on Customer Experience”

[expand title=”In detail”] Shaun began his career in the airline industry, where he became Head of Customer Service, Sales and Marketing Training worldwide for British Airways’ highly acclaimed ‘Putting People First’ service and culture change programme. During this time he launched a British Airways subsidiary company offering training services to the travel trade. Shaun has appeared on the Ask the Expert programme on CNBC and was also recently voted one of the top business speakers in the UK.[/expand]

[expand title=”What he offers you”]Shaun has consulted leading international companies developing strategies for their change to a customer focus culture, building the internal capability to sustain the change and management change.[/expand]

[expand title=”How he presents”]Shaun is an inspirational speaker, he doesn’t talk paradigms, complex methodologies or seven magic bullets; instead his approach is refreshingly straightforward, always pragmatic and at times, controversial. [/expand]
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Expert on Leadership and Former General Secretary for the UK TGWU

Lord Bill Morris is renowned for his achievements as one of the UK’s most prominent union leaders. Now retired from the TGWU, he is involved in a range of activities. These include being a member of The Panel for Mergers and Takeovers, Chair of Midland Heart and serving as a lay Judge on the Employment Appeals Council. He is a regular broadcaster on current social, economic and political issues, and he presented a BBC Radio Four series, Workaday World which looked at the changing patterns of work in the UK and further a field.

”Diversity is the compass which guides our moral pathway”
Bill Morris

[expand title=”In detail”] Former non-Executive Director of the Bank of England and the Unity Trust Bank, Bill also served on the Royal Commission on the Reform of the House of Lords, the Commission for Racial Equality and the Advisory Councils of the BBC and IBA. His lifelong enthusiasm for education has led to numerous honorary degrees, and he is Chancellor of the University of Technology in Jamaica and Stafford University. [/expand]

[expand title=”What he offers you”]A “people’s champion”, as the most skilled negotiator and confirmed social reformer, he can guide audiences through the challenges of change like no other. He offers unique perspectives of globalisation and the changing world and his leadership qualities, skills as a negotiator and political acumen have made him a force to be reckoned with.[/expand]
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Expert on the Middle East and Former Israeli Deputy National Security Adviser

Professor Chuck Freilich is a highly respected specialist on the Middle East. As co-director of a Middle Eastern affairs consultancy, his primary areas of expertise are US-Mid East policy and Israeli national security policy. He teaches political science at Tel Aviv and Hebrew Universities and is also a Senior Fellow at the Belfer Center at Harvard’s Kennedy School, where he is writing a book on Israeli national security decision making.

“A revitalized U.S.-Israel strategic dialogue is more vital than ever”

[expand title=”In detail”] Professor Freilich was Israeli’s Deputy National Security Adviser and a Senior Analyst at the Israel Ministry of Defense, focusing on strategic affairs. He was Policy Advisor to a cabinet minister and a Delegate at the Israeli Mission to the UN. He was also the Executive Director of two non profit organizations and served in the Israel Defense Forces for five years (reserve major). Prof. Freilich earned his Ph.D. from Columbia University. [/expand]

[expand title=”What he offers you”]Few are better positioned to talk in depth about the current state of the political and economic situation in the Middle East than Chuck Freilich. With a wealth of hands on experience he offers an insider’s perspective to businesses, not only of US/Middle East relations but also of the opportunities that will present themselves to the region in the future.[/expand]
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Olympic Coach and Gold Medal Winning Rower

Few Olympians have made the transition from athlete to coach as smoothly as Tim Foster. After achieving his goal of winning a gold medal at the Sydney Olympics in 2000 Tim Foster retired from international rowing. Continuing to be involved in the sport at the highest level, Tim joined the UK Sport-sponsored Elite Coach Programme in 2004. In January 2007, he became the Head Coach of the Swiss national rowing squad.

“Tim Foster is one of the UK’s most determined and dedicated athletes”

[expand title=”In detail”] Tim Foster began rowing at Bedford Modern School and competed in the Junior World Rowing Championships in 1987 and 1988. In the latter he competed in a pair with a Matthew Pinsent. He became the first British rower to win gold medals at two consecutive Junior Worlds. From there he proceeded into the senior squad.[/expand]

[expand title=”What he offers you”]The quintessential Olympic champion Tim is a great motivator and using the lessons he learned on the way to achieving his Olympic gold medal, he shows audiences how to achieve their own goals and sets them on the path to winning ways both on a professional and personal basis.[/expand]
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Andes Aeroplane Crash Survivor

Nando Parrado is one of the survivors of the dramatic aeroplane crash on October 13, 1972 when a plane carrying a Uruguayan old boys rugby team over the Andes lost its bearings in bad weather and crashed in the remote mountains. Despite spending 74 days on a glacier at 18000 ft, without suitable clothing, training, equipment or supplies and against all odds Nando walked out of the mountains to raise the alarm to save his stranded companions

“It is better to decide and make a mistake, that not to decide. There is always time to turn back”
Nando Parrado

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Nando now lives in Montevideo, Uruguay and has rebuilt his life to become a very successful businessman. He is the owner of a cable television channel, he produces six television programmes and he also runs family businesses in the United States and Europe[/expand]

[expand title=”What he offers you”]Nando talks candidly about his experiences in the Andes and how it has affected him. He offers audiences a very close and personal account of the events after the crash and explains how camaraderie and relationships are the keys to survival.[/expand]
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Head of Research and Networks at IJ Partners & Former Head of Global Risk – World Economic Forum

Thierry Malleret is an economics and strategy expert. He is a senior partner at IJ Partners, an investment company founded for entrepreneurs and families. Until 2009, he was managing partner at Rainbow Insight, an advisory boutique which he founded, providing tailor-made intelligence to investors. Previously Thierry headed the Global Risk Network at the World Economic Forum, a network that brings together top opinion and policymakers.

“A highly respected Head of the Global Risk Network of the World Economic Forum”

[expand title=”In detail”] For a number of years in succession, Thierry has conceived and put in place the programme for Davos and spoken at global, industry and regional events. His previous experience was in investment banking, as a Chief Economist and Strategist of a major Russian investment bank, think tanks and academia, both in New York and Oxford and in government, with a three-year spell in the Prime Minister’s office in Paris. He has appeared on numerous network television programs, including CNN and CNBC.[/expand]

[expand title=”What he offers you”]He demonstrates how strategies can be developed to seize opportunities from risks and to uphold sustainability. He also is an accomplished speaker whose addresses have covered a wide range of economical subjects.[/expand]

[expand title=”How he presents”]In an easy and relaxed way, he conveys complex issues with great transparency.[/expand]
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