Dec 17 2012
John Tschohl
Guru of Customer Service
John Tschohl, called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author and the founder and president of Service Quality Institute, the global leader in customer service. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages, represented in over 40 countries, and 70 percent of Service Quality Institute’s business is international. He is the author of five best selling books.
“The guru of customer service”
The Service Quality Institute maintains an extensive worldwide consulting network with representation in 35 countries and material published in 10 languages. For the last 28 years John has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services. [/expand]
John’s message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition[/expand]
John is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. John’s message is based on common sense built around his 35 years in speaking, designing training programs, and building high performing workforces.[/expand]
Watch a video presentation of John Tschoh
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Topics
A Service Strategy Seminar – Creating a “Wow” Customer Experience
Service Strategy
Building a Customer-Driven Workforce
Customer Service Role Models
Empowerment
Handling Irate Customers
Hiring and Keeping the Right People
Publications
2005
Loyal for Life
2000
E-service
1996
Achieving Excellence Through Customer Service
1996
E-Service: Speed, Technology & Price Built Around Service
1995
Cashing In: Make More Money, Get A Promotion, Love Your Job:
1993
The Customer Is Boss
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