The Leading Speakers Bureau

Leading Customer Services & Service Culture Expert and Customer Service Speaker

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. He is the founder of UP! Your Service, a company that enables organizations to build Uplifting Service cultures and enjoy a sustainable advantage. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients for more than twenty years.

When company morale needs a shot in the arm, Ron Kaufman provides the medicine.”
The Wall Street Journal

[expand title=”In detail”] Ron is author of the New York Times, USA Today and Amazon.com bestseller, ‘Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet’ along with 14 other books on service, business and inspiration. Ron was first invited to Asia in 1990 by Singapore Airlines and the Government of Singapore to create and launch a national service quality training organisation. He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and Association of Learning Providers.[/expand]

[expand title=”What he offers you”]Ron’s obsession with results and practical action, and his extensive experience across industries, are distilled into proven methodologies to help clients consistently upgrade service performance and improve service culture[/expand]

[expand title=”How he presents”]His energetic keynote speeches and workshops have inspired millions. Ron customizes each presentation with relevant examples and ideas, citing best practices inside and outside your industry, leading to practical action steps that deliver valuable service results.[/expand]

Watch a video presentation of Ron Kaufman

Topics

Uplifting Service: Exceeding Customer Expectations One Action at a Time

Building Your Business with Service Partnerships: Making the Most of the Relationships That Matter

Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

Publications

2012
Uplifting Service

2005
Lift Me UP!

2002
UP! Your Service Action Steps

UP! Your Service Insights

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