The Leading Speakers Bureau

Expert on the Transformation of Customer Relations

Steven van Belleghem is a thought leader on the transformation of customer relations and the future of marketing. He runs his own inspiration & coaching company, B-Conversational, which helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams.

“Steven helps companies adapt their strategy to today’s conversation age”

[expand title=”In detail”] He is a co-founder of consultancy firm Nexxworks and the co-founder of content creation company Snackbytes. He spent the first 12 years of his career as a consultant and managing partner of the innovative market research company InSites Consulting. During that time, the company grew from 8 to 130 staff with offices in 5 countries. Steven is also a part-time marketing professor at Vlerick Business School. Steven is the author of four bestselling books. He became known for his first book, The Conversation Manager, which won the award for most innovative marketing book of 2010. Over 100,000 copies of his books were sold and they are published in 7 languages.[/expand]

[expand title=”What he offers you”]Steven is an expert in inspiring companies to become true customer-centric organizations, in our high speed digital world. His talks inspire companies about the smart usage of technology to foster customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. [/expand]

[expand title=”How he presents”]A very energetic and pragmatic keynote speaker, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.[/expand]

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Leading Millennial Expert

Chelsea Krost is one of America’s leading Millennial influencers, LinkedIn Rated Top 20 Millennial marketing and brand strategists, a sought-after keynote speaker, Forbes Contributor, and the #MillennialTalk chat host whose influence shapes marketing strategies of not only small businesses but Fortune 500 corporations.

“Unlocking the mysteries of Millenial mindset”

[expand title=”In detail”] Chelsea sat on the board of Cosmopolitan Magazine as a Millennial Board Member and has been a brand ambassador/spokesperson for many notable and diverse brands such as Intel, MasterCard, IBM, Suave, Skype, TurboTax, Illy Coffee, and The International Rotary.Chelsea was the youngest broadcast radio producer and talk show host to create a program for Millennials by Millennials when she was just 16, back in 2007.Teen Talk Live was innovative and ahead of its time. Chelsea led the show into success then started producing and appearing in TV spots first on Local News and then onto National News outlets.[/expand]

[expand title=”What she offers you”]Chelsea is hot on the speaker’s circuit today as a panellist and keynote speaker representing her generation. She shares business start-up tips and emphasises the importance of establishing a firm foundation with which to build upon. She provides a much needed voice to Millennials and helps others understand their generation.[/expand]

[expand title=”How she presents”]Chelsea is an inspirational and informative speaker on life in the millennial world. Chelsea is truly a consummate professional and delivers a compelling story about life in the world from a different point of view, a different age and completely different mindset.[/expand]

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World Renowned Consumer and Shopper Behaviouralist

Ken Hughes is one of the world’s leading Consumer and Shopper Behaviouralists. Heblends his vast expertise in consumer psychology, social anthropology, behavioural economics and neuromarketing to answer the question to which he has dedicated most of his career: Why do shoppers buy and how can we make them buy more?

“One of most respected voices on shopper, digital and retail”

[expand title=”In detail”] Ken is acknowledged as one of the most respected thought leaders on Shopper Marketing and Shopper Centricity, Omnichannel& Digital Strategy alongside Retail Futurology. He is a part-time Professor in consumer behaviour and a board member & strategic advisor to many organisations on the future of consumerism and shopper trends.While his boutique consumer insight organisation, Glacier Consulting, began life as a market research agency, he soon identified his key area of interest was people, not markets. How humans express their desires and expectations through how and what we buy has become his sole focus, resulting in his agency advising a global client base of some of the world’s biggest brands – Unilever, 3M, IKEA, Coca-Cola, and Heineken to name a few.[/expand]

[expand title=”What he offers you”]Specialising in consumer psychology and social economics, Ken helps companies find their creative and innovation through a blend of discovery, fun, play, mischief and risk. Ken is a brilliant keynote business speaker who can help organisations positively disrupt.[/expand]

[expand title=”How he presents”]Voted best speaker at most conferences he has the honour of being invited to attend, Ken is most famous for his international career as a keynote speaker.His keynote speeches deliver thought disrupting and inspiring content in a captivating and highly energetic manner, all served with a generous helping of Irish wit.[/expand]

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Expert in Customer Service

Linda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. In 2012, Linda led the front of house Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators. As Virgin Atlantic’s Director of In Flight Services she was responsible for the airline’s award winning service. Drawing on her unique background in customer service management Lindademonstrates how to deliver exceptional performance through people.

“Linda is a practical, informal and fun Speaker”

[expand title=”In detail”] During her five years at Virgin Atlantic, Linda oversaw significant business growth whilst consistently driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’. With the support of Sir Richard Branson she revised the recruitment, training, promotion and performance management of 5,000 Cabin Crew that led to the highest recorded customer satisfaction scores. Before joining Virgin she was a Director for National Air Traffic Services during the period of transition from public to private ownership. She started her career at British Airways and was involved in the organisation’s transformation to a customer led business.[/expand]

[expand title=”What she offers you”]Linda’s unparalleled success in customer service management serves as an inspiring model of performance delivered through people. Linda demonstrates how the connection between high levels of staff engagement leads to increased customer satisfaction and business success.[/expand]

[expand title=”How she presents”]Linda’s insights into her successes and experiences are invigorating and thought provokingmaking hera perfect choice at a wide range of speaking engagements.[/expand]

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A World-Renowned Authority on Customer Loyalty and Service Innovation

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers.A world-renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. He has appeared live on CNN, CNBC, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur.

“Chip helps organizationsbuild relationships that last.”

[expand title=”In detail”] Chip Bell is author of seven national and international best-selling books. A world-renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. Global Gurus ranked him the #1 keynote speaker in the world on customer service. Leadership Excellence Magazine recently listed him among the top 30 thought leaders in America.[/expand]

[expand title=”What he offers you”]Chip Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Chip customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges.[/expand]

[expand title=”How he presents”]An engaging and insightful speaker, Chip Bell is highly sought after to address audiences around the globe
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Retail Leadership Advisor

Prakash Menon is one of the most passionate and influential leadership, retail, supply chain and logistics authorities. An acclaimed speaker, author and trainer, he specialises in the achievement of success through excellence in Retail Supply Chain, Career Transitioning and Executive Mentoring. He is Partner of the Dubai based executive search firm Stanton Chase, Adjunct Professor of Strategic HR Management at the University of Dubai and Global Partner at Thought Leaders Global.

“A leading expert on retail leadership”

[expand title=”In detail”] PK is associated with some of the world’s best coaches and mentors. He was part of the team which led the transformation of a broken supply chain into a world-class operation, adding millions of dollars to the bottom line. This was one of the largest transformations in the history of the Australian retail landscape, successfully undertaken, despite the time and resource constraints. His remarkable work has won him numerous honours and awards. Prakash also ran his own company PK Menton Enterprises, was Logistics and Supply Chain Director at MYER and Non-Executive Director at Shooii, Australia. He received a Bachelor of Science from the University of Mumbai. [/expand]

[expand title=”What he offers you”]Prakash is an experienced retail supply chain practitioner who can help companies drive their profits by creating high performance teams. He advises corporate leaders across sectors on thought leadership and failure intelligence. Given his personal experience in the retail sector, he is perfect to provide a perspective on leadership insights, best practices and learnings from successful case studies from markets across the globe.[/expand]

[expand title=”How he presents”]A dynamic mentor, trainer, author and professional speaker, Prakash combines strong, proven business acumen with wit, wisdom in a refreshingly down to earth manner.[/expand]

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President & Co-Founder of Moven

Alex Sion is the President, Direct to Consumer and Co-Founder of banking phenomenon Moven and is set to change the banking world as we know it, impacting every aspect of the way in which banks operate and interact with their customers. As an advisor on digital strategy and disruption to global financial leaders such as HSBC, Citi, Bank of Montreal, Bank of Scotland and Barclays, Alex is one of the leading voices in the financial services industry.

“Frequent industry speaker and globally recoganised thought leader on innovation within the banking space”

[expand title=”In detail”] Alex is a recognized thought leader, speaker and panelist in the financial services space. He has spoken at large financial services conferences such as American Banker, BAI, Finnovate, Forrester Customer Experience Form, and Association of Financial Technologies. With over 18 years of experience in business, technology and marketing strategy for financial services firms, Alex Sion is poised to become one of the industry’s greatest disruptors.[/expand]

[expand title=”What he offers you”]Alex’s wealth offinancial servicesexperience, his deep digitalindustry knowledge and
proven success in creatingand leading technologyteams to world-classimplementationis second-to-none.[/expand]

[expand title=”How he presents”]Knowledgeable, insightful and spot on, Alex Sionengages any audience leaving them focused and ready to take action.[/expand]

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Director of MIT AgeLab

Joseph F. Coughlin, Ph.D. is Director of the Massachusetts Institute of Technology AgeLab. Author of more than 100 publications, he teaches policy and systems innovation in MIT’s Department of Urban Studies & Planning as well as the Sloan School of Management Executive Education Program. He is author of the on-line publication Disruptive Demographics, a regular contributor to Wall Street Journal MarketWatch, he is one of Fast Company Magazine’s ‘100 Most Creative People in Business’.

“One of “12 pioneers inventing the future of retirement and how we will all live, work and play tomorrow.”
Wall Street Journal

[expand title=”In detail”] Joseph is a Behavioral Sciences Fellow of the Gerontological Society of America and a Fellow of Switzerland’s World Demographics and Ageing Forum advising and speaking to businesses, governments and non-profits worldwide. He was appointed by President Bush to the White House Conference on Aging Advisory Committee. Coughlin has worked with governments in Asia and the EU, the World Economic Forum, OECD, and the Council on Foreign Relations on demographic change, technology and strategic advantage. Prior to MIT he was with EG&G a Fortune 1000 science & technology firm consulting to business and government worldwide.[/expand]

[expand title=”What he offers you”]Joseph Coughlinoffers audiences insights on how demographic change, technology, social trends and consumer behaviour will converge to drive future innovations in business and government.[/expand]

[expand title=”How he presents”]A sought after speaker with an innate ability to simplify and clearly articulate complex ideas and concepts, Joseph captivates any audience in seconds. [/expand]

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Behavioural Expert: Communicating Change, Inspiring Impact

Jez Rose is a leading authority on changing mind-set, achieving sensational results and concluding in the level of excellence in customer service. The founder of the International Superhero Association, his passion for customer service was born from having worked for the Walt Disney Company.

“Recognised as a key force in understanding human behaviour, achieving sensational results through his unique training presentations”

[expand title=”In detail”] Started his career at the NHS as a psychologist and shortly after leaving the NHS, Jez began working as a Psychological Consultant for businesses, which confirmed his suspicions of the challenges businesses face in raising the bar and maintaining energised and passionate staff teams. On returning to the UK, Jez realised how low the bar was and discovered that many businesses struggled to raise and maintain service levels. He spent five years researching customer service and developing systems to achieve the level of excellence, culminating in him founding the International Superhero Association as a metaphor for the Service Superhero that is in us all![/expand]

[expand title=”What he offers you”]With a career spanning more than 10 years advising, consulting and working with some of the World’s largest businesses, Jez Rose’s combination of hard fact and light-hearted presentation, brought together in his unique way is reflected in the glowing testimonials from a wide range of businesses in many sectors of commerce.[/expand]

[expand title=”How he presents”]His blend of humour, professionalism, in-depth understanding of sales psychology and unique content, delivered with the passion and energy for which he is now so well renowned make every event a roaring success.[/expand]

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One of the most sought-after authorities on Consumer Behaviour and Marketing

Dr Roger Blackwell is probably best known as the marketing and retail “guru” with the ability to spellbind and mesmerise audiences. He is a prolific author with over twenty books to his credit and has been a Professor of Marketing at Ohio State University for over 30 years.

[expand title=”In detail”] With his unique blend of humour, content and “how-to” take-aways Dr Roger Blackwell demonstrates the processes that help companies achieve new product and marketing success. He blends humour with case examples and vivid visuals to communicate information that decision makers can use to develop and create successful products, evaluate the long-term potential of existing products and develop new marketing strategies. In his latest book ”Customers Rule!”, he explores how to create winning marketing strategies to increase revenues, enhance productivity and decrease costs. He focuses on how successful firms can adapt to changing economic and technological realities, he also shows both consumer and business oriented firms how to get customers to want to do business with them.[/expand]

[expand title=”What he offers you”]Dr. Blackwell currently serves on the boards of numerous privately and publicly held corporations, and has recently been named as “Outstanding Marketing Educator in America” and “Marketer of the Year”. In addition he is on the board of a number of start-up technology and Internet -based companies.[/expand]

[expand title=”How he presents”]Roger has helped many firms explore the long and short-term implications of e-commerce on retailing, B2B transactions and marketing – issues that he addresses thoroughly in his presentations. Ultimately he provides clients with a framework for determining how likely the Internet and other new technologies are to work in different situations, based on how the technology matches the needs of consumers. An outstanding and committed speaker who brings a wealth of experience to his highly entertaining presentations. Roger Blackwell is now in great demand as a keynote and conference speaker around the globe.[/expand]

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