The Leading Speakers Bureau

Leading Market Analyst, Former Chairman & Co-founder of dunnhumby

Clive Humby is the former Chairman and co-founder of dunnhumby, a leading international marketing company, providing both consultancy and facilities managed services to a broad range of blue-chip clients. At dunnhumby, Clive was responsible for working with clients on their marketing and communications strategy and dunnhumby’s strategic direction. A specialist in customer retention, he is the chief architect of Tesco’s Clubcard and segmentation programme.

“Clive expertly develops highly successful marketing and communications strategies”

[expand title=”In detail”] Prior to forming dunnhumby in 1989, Clive was Chief Executive of a major market analysis company. He has over 25 years experience of applying mathematical modelling methods to marketing, retail location and retail decision support. He has been responsible for the development of many major innovations in marketing segmentation and retail marketing, such as the ACORN system. Clive is actively involved with education, especially in the area of marketing technology and measurement.[/expand]

[expand title=”What he offers you”]Clive understands what is critical to your success and his high content presentations are filled with actionable points. In a tough competitive climate in which consumers chase the best deals, Clive shows how loyalty really works and how segmentation allows you to target special offers at low cost – with maximum returns on investment.[/expand]

[expand title=”How he presents”]His ideas are fresh and his presentations are warm, amusing and riveting. He is renowned for his clear and fluent speaking style and continues to be in great demand by corporate clients the world over.[/expand]
Continue Reading »

Leading Customer Services & Service Culture Expert and Customer Service Speaker

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. He is the founder of UP! Your Service, a company that enables organizations to build Uplifting Service cultures and enjoy a sustainable advantage. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients for more than twenty years.

When company morale needs a shot in the arm, Ron Kaufman provides the medicine.”
The Wall Street Journal

[expand title=”In detail”] Ron is author of the New York Times, USA Today and Amazon.com bestseller, ‘Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet’ along with 14 other books on service, business and inspiration. Ron was first invited to Asia in 1990 by Singapore Airlines and the Government of Singapore to create and launch a national service quality training organisation. He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and Association of Learning Providers.[/expand]

[expand title=”What he offers you”]Ron’s obsession with results and practical action, and his extensive experience across industries, are distilled into proven methodologies to help clients consistently upgrade service performance and improve service culture[/expand]

[expand title=”How he presents”]His energetic keynote speeches and workshops have inspired millions. Ron customizes each presentation with relevant examples and ideas, citing best practices inside and outside your industry, leading to practical action steps that deliver valuable service results.[/expand]
Continue Reading »

Guru of Customer Service

John Tschohl, called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author and the founder and president of Service Quality Institute, the global leader in customer service. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages, represented in over 40 countries, and 70 percent of Service Quality Institute’s business is international. He is the author of five best selling books.

“The guru of customer service”

[expand title=”In detail”] The Service Quality Institute maintains an extensive worldwide consulting network with representation in 35 countries and material published in 10 languages. For the last 28 years John has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services. [/expand]

[expand title=”What he offers you”]John’s message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition[/expand]

[expand title=”How he presents”]John is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. John’s message is based on common sense built around his 35 years in speaking, designing training programs, and building high performing workforces.[/expand]
Continue Reading »

Outstanding Business Leader

Dr. Heinz Dürr is one of Germany’s most prominent business leaders. He is Chairman of the board of Dürr AG, Krone GmbH and the Carl-Zeiss-Stiftung. He is also on the board of various top leading organisations and honorary member of many institutions and associations in economy and culture.

After his studies at the Technical University in Stuttgart, Heinz Dürr initially assumed responsibility for the technical management of the family business in Brazil and India and later for the technical management of the whole company. He finally became the Managing Director of Dürr AG. Between 1975 and 1999 he was Chairman of the union for the metal industry in Baden-Württemberg, Chairman of the board at AEG, member of the board at Daimler Benz AG and also Chairman of the board at Deutsche Bahn (German Railways) AG.

[expand title=”In detail”]
Whilst being Chairman of the board, Deutsche Bahn was reformed in 1994: Deutsche Bundesbahn and Deutsche Reichsbahn merged and became Deutsche Bahn AG, known as “the organisation of the future”. According to the economic press, Dürr successfully navigated Deutsche Bahn on its trail to success. [/expand]

[expand title=”How he presents”]In 2001 Dürr introduced the ‘Heinz Dürr Innovation Award’ for employees and teams at Dürr AG to acknowledge teamwork, creativity and commitment. As a result of their innovative performance, project-teams are receiving this award for achieving ab improvement of Dürr AG’s market position.

Dr Dürr is engaged in numerous honorary positions. In 1994 he was awarded the German Order of Merit (‘1. Klasse’) and in 1996 he received the honorary doctorate from Rheinland Westfalen Technical University. In 2002 he was awarded the honorary service medal in Berlin.

Dr. Heinz Dürr is a particularly charismatic speaker. As a distinguished and outstanding business leader, Dürr’s unique knowledge and experience will inform, inspire and motivate audiences.[/expand]
Continue Reading »

Former President and CEO of the Scandinavian Airlines Group

Jan Carlzon is a leading authority on achieving excellence through Customer Service. He rapidly turned SAS into a money-maker and customer favourite when he took the helm in 1981 putting the customer first. He was also a pioneer with his radical views on free competition within the European Airline industry.

“Problems are solved on the spot, as soon as they arise.”
Jan Carlzon

[expand title=”In detail”] Jan joined Vingresor, one of Europe’s largest tour operators, in 1967 becoming President of the company in 1974. After taking the reins at the loss making Swedish domestic airline, Linjeflyg, in 1978 he returned the company to profit before moving to SAS as President and CEO in 1981. He left SAS in 1993 to become Chairman, CEO and part-owner of Transpool AB, an integrated leisure, travel and airline company. He is also co-founder of a customer-driven telecommunications company – NETnet – which has successfully been introduced throughout Europe. Through Ledstiernan AB, where he is the Chairman and senior partner, he is directly or indirectly involved in more than a dozen new ventures within the IT sector. Jan Carlzon is furthermore part-owner and Chairman of Karl Stockman AB.[/expand]

[expand title=”What he offers you”]A market oriented innovator, he uses his considerable experience as a corporate leader to educate decision makers from all fields concerned about customer service. He explains how he turned around three companies by giving top priority to customer needs. He demonstrates about the importance of strategic leadership, leadership development and service management in customer-driven organisations.[/expand]

[expand title=”How he presents”]Jan Carlzon frequently speaks at leading conferences around the globe and he is highly sought-after by corporations eager to benefit from his expertise in improving company performance through better customer relations.[/expand]
Continue Reading »

Chairman of the John Lewis Partnership (1993-2007

Sir Stuart Hampson is a highly regarded businessman was chairman of the John Lewis Partnership for 14 years until his retirement in 2007 having joined them after a twelve-year career in the Civil Service. He is currently President of the Employee Ownership Association, leads the Business in the Community Economic Regeneration team and is one of the Prince of Wales’ Ambassadors in this field.

“One of the longest serving and most successful leaders of a blue-chip company”

[expand title=”In detail”] A founding deputy chairman of London First and past President of the Royal Agricultural Society of England (2005/06), he is President of the Employee Ownership Association and continues to champion the benefits of employee engagement in business. Sir Stuart chaired the team tackling Economic Renewal in deprived communities, and he is one of the Prince of Wales’s Ambassadors in this area. He has been a member of the Corporate Leaders Group pressing the government for stronger action on climate change. He was made a Knight Bachelor for services to retailing in 1998.[/expand]

[expand title=”What he offers you”]A popular and likeable businessman, Sir Stuart Hampson presided over a courageous programme of modernisation and all without sacrificing the partnership ethos and principles that were embodied in its 1929 constitution co-ownership and the happiness of its staff. He provides insights into how JLP’s success came from a host of improvements made by 68,000 people who are motivated to deliver outstanding customer service, which translates into profits that feed back to staff.[/expand]

[expand title=”How he presents”]At a time of such economic uncertainty Sir Stuart Hampson delivers a positive outlook on how to sustain a beneficial impact in the challenging conditions we all face. His high content presentations are enriched with useful anecdotes and his style of delivery is relaxed but authoritative combined with humour and warmth.[/expand]
Continue Reading »

Expert on Behavioural & Brain Science of information decision-making and consumer behaviour

Olivier Oullier PhD is a renowned expert on the behavioural and brain sciences of information decision-making and consumer behaviour. He builds on the leading theoretical, lab and field research he conducts to advise governments, NGO’s and corporations. In 2012, he participated in the WEF’s Global Risk Report and was granted him the honour to be the only French academic to be invited at the Annual Meeting of the World Economic Forum. In 2011, he was appointed a professor of psychology and neuroscience of individual differences at Aix-Marseille University. That same year, the World Economic Forum named him a Young Global Leader.

“A leading expert on decision-making and consumer behaviour”

[expand title=”In detail”] Since 2009, Professor Oullier has been a scientific adviser to the Center for Strategic Analysis of the Prime Minister of France – a consulting and research institution in charge of advising the French Government – where he has been heading the “Neuroscience and public policy” program, a world premiere initiative investigating how a better understanding of human behaviour and brain dynamics could help develop more efficient policies in health prevention, sustainable development, economics, finance, education, law, ethics and improve well-being. This appointment made him the first neuroscientist ever to be hired by a government to lead work on policy-making.[/expand]

[expand title=”What he offers you”]Olivier’s unique field, consulting and academic experience allows him to introduce the concepts of ‘social neuromarketing’ and ‘embodied economics’ as new ways to consider insights from the real life of human beings to design realistic strategies and nudges to improve people’s life and the functioning of corporations.[/expand]

[expand title=”How he presents”]Olivier’s presentations are customised to fit the needs of the clients to whom he is speaking. His messages are powerful and effective, delivered in his personal, yet highly professional style.[/expand]
Continue Reading »

Co-Founder of Pret a Manger

Sinclair Beecham founded Pret A Manger with his business partner Julian Metcalfe in 1986. Following that his latest venture is the founding of the Hoxton Hotel, in Shoreditch.It opened in September 2006 and has been virtually full ever since. He continues to act as Non-Executive Director at Pret A Manger and remains a shareholder.Pret A Manger is recognised as a leader in customer service and staff motivation.

“We have demonstrated that quality does not need to be expensive and can also behighly profitable”

[expand title=”In detail”] Sinclair graduated from the Polytechnic of Central London in 1983 after studying Urban Estate Management, where he met Julian Metcalfe. He then joined Crest Estates, a property developer as development and marketing executive. Since opening the first Pret A Manger in 1986, he has been obsessed with selling good natural food to people who are in a rush at lunchtime. After 14 years, he is fortunate to have thousands of loyal customers in the U.K. He was also a Non Executive Director of Virgin Active and Molton Brown until 2005.[/expand]

[expand title=”What he offers you”]As one of the Britain’s leading business entrepreneurs, Sinclair shares his insights and perspectives about what it takes to be successful in business. He genially believes in helping business and specially in advising the entrepreneurial spirit.[/expand]

[expand title=”How he presents”]Sinclair is a powerful speaker on the factors behind the success of all his business ventures. His speaking style coupled with an incisive understanding on how to build a new business have made him a highly sought after speaker. [/expand]
Continue Reading »

Trendspotter, Founder of Next Big Thing

William Higham is one of Britain’s leading consumer trend authorities, an acknowledged expert in interpreting research and skilled predictor of consumer change His expertise comes from 20 years’ consumer experience. He spearheaded press and marketing strategies at Sony, Virgin and Universal in 1990s. After consulting for media and fashion brands, his passion for cultural and consumer trends led him to launch consumer trends consultancy Next Big Thing in 2002.

[expand title=”In detail”] William Higman regularly consults for brands and agencies alike. He researches and writes leading edge trend reports, runs focus groups and in-house workshops, and co-ordinates quantitative field and online research. He is also a popular media source for information on consumer trends. He has worked with a range of clients: brands from BSkyB and BBC, to Barclays and HSBC; and agencies from Mindshare and Mediacom to Ogilvy and Grey.[/expand]

[expand title=”What he offers you”] William Higham provides early warning of future market trends. He uses consumer research and systematic analysis of change patterns and cultural dynamics, to help clients identify and target new consumer markets. His tailored trend interpretation provides actionable, innovative business solutions for today – and tomorrow. His book , the first practical guide to trendforecasting, ‘The Next Big Thing: Spotting & Forecasting Consumer Trends for Profit’ ‘ is published on September 2009.[/expand]

[expand title=”What he offers you”]He is a is a highly popular speaker at internal and public conferences, PR events, media days and seminars He has addressed events organised by Aga, AOL, Archant, Association of Online Publishers, The Bookseller’s Association, EMAP, Heart FM, Internet World, Mindshare, OMD and World Wireless Forum[/expand]
Continue Reading »

CRM & e-commerce Strategist

Cor Molenaar is a Strategic Consultant, specialised in the development of e-commerce strategies and Customer Relationship Management (CRM). Through his firm eXQuo Consultancy he advises organisations on the commercial application of Internet and CRM. He is a professor for the chair of E-Marketing at the Business Administration faculty of the Erasmus University in Rotterdam.

Awarded The Netherlands Direct Marketer of The Year Award in 1994

[expand title=”In detail”] Cor Molenaar completed several studies in the field of economics, marketing and information technology. In 1992 he completed a Masters in Change Management from the Free University in Amsterdam, and presented a highly informative paper on the Application of Information Technology in Marketing in 1997. An experienced force in marketing, Cor founded Ogilvy and Mather Dataconsulting and was instrumental in creating the Flying Dutchman air-miles campaign for KLM airlines. He is a leader in his field: the tension between sociology, technology and marketing. He is not only conducting academical research on this matter, but also advising companies.[/expand]

[expand title=”What he offers you”]Cor Molenaar puts people in the centre of all the changes that are occurring in society and companies. He brings a unique blend of vision, education and corporate expertise to customer focused business. His work is recognised not only on the business front, but in academia and research as well. He has a proven track record in helping companies to develop valuable customer relationships and an astute understanding of the top management perspective. All of his presentations are tailored to the needs of the client.[/expand]

[expand title=”How he presents”]Cor Molenaar is a dynamic speaker, a brilliant strategist, and brings tremendous know-how with his impressive presentations. With enthusiasm, involvement and filled with humour and skill, he takes audiences along on a journey to the new world, sketching future developments in a practical manner.[/expand]
Continue Reading »