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Archive for the 'Customer service' Category

Aug 19 2011

Faith Popcorn

Internationally Renowned Speaker on Consumer Trends, Chairman of BrainReserve

Faith PopcornFaith Popcorn is a futurist, author and founder and CEO of marketing consulting firm, BrainReserve, an innovative consultancy firm she established over 30 years ago. Prior to founding her consultancy, she was an advertising agency creative director. Her best selling book is ‘The Popcorn Report’. Leading companies in a wide array of industries employ her actionable advice to advantageously position brands.

“With a 95 percent accuracy rate in her predictions of social, economic & political trends, she certainly is one of the most impressive futurists”


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Faith Popcorn is a graduate of New York University and New York’s High School of Performing Arts. Hailed as the “the trend oracle” and the “Nostradamus of marketing”, major media sources including The New York Times, The Wall Street Journal, The Washington Times, BusinessWeek, Fortune and CNN.com have run prominently placed features highlighting her capabilities. She also produces the Popcorn Report Live!, an informative, in-person presentation that illuminates the connection between timely cultural shifts and global branding initiatives.[/expand]


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Faith Popcorn is an expert in cultural trend prediction offering corporate client’s deep insight into consumer desires, allowing for long-term, sustainable growth. Harnessing the technology of the information age, she gleans highly pertinent data from numerous sources, translating seemingly disparate facts into pointed trending strategy directives.[/expand]


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A firm believer in the power of reinvention, Faith Popcorn is not one to stand still and her insightful and innovative presentations are memorable and accurate.[/expand]
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Jun 10 2011

Krish Dhanam

Recognized Expert in Human Engineering and Human Development

Krish Dhanam speakerKrish Dhanam is a recognized expert in the field of human engineering and human development. He is the author of ‘The American Dream from an Indian Heart’ and contributing author to ‘Top Performance’ written by Zig Ziglar. His client list is the who’s who of global enterprise and he has received accolades from some of the most distinguished organizations including, The United States Army, Christian Dior, etc. His current assignments include functioning as Vice President of Consulting and Business Development for Ziglar True Performance and Co-founder of Krish Dhanam Training International.

“Krish beat our expectations” Mark Wyatt, Senior Vice President, U.S. Foodservice


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Krish Dhanam joined the Zig Ziglar Corporation in the sales department in October of 1991. Through speaking and teaching the timeless principles of its legendary founder Zig Ziglar, Krish soon embarked on a career that has seen him facilitate workshops and conduct seminars all over the world.[/expand]


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Krish’s background, experience and wisdom that comes only by climbing your way to the top, position him perfectly to teach and inspire organizations. He motivates people to have a “can do” attitude and to approach problems proactively from their own initiative. Krish delivers his message of hope, humour and balance worldwide.[/expand]


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Travelling the world Krish inspires and informs his audiences with a fresh perspective, a passionate style, and knowledge beyond his years.[/expand]
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May 23 2011

David Reid

Chairman of Tesco PLC

David Reid speaker David Reid became Chairman of Tesco PLC in 2004. His vision and belief that anything is possible enabled him to turn Tesco around and bring them from no.5 to no.1 in the UK. Prior to this he was Deputy Chairman with responsibility for Business Development, Strategic Planning and International Operations in Central Europe, Asia and the Republic of Ireland. He has played a pivotal role in advancing Tesco’s status globally. He is Senior Independent Non Executive Director of Reed Elsevier Group plc and the Chairman of the Kwik-Fit Group, Chairman of SIBAC (Seoul International Business Advisory Council) and a member of IBLAC.

“Talk to customers, understand what they want, be there first, never take your eye off the ball, you’re only as good as yesterday’s sales”


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David qualified as a Chartered Accountant in Aberdeen and began his professional career with Peat Marwick Mitchell in 1970, based in Paris. He held numerous roles including Chief Accountant for Philips Video and Group Financial Controller and Finance Director of International Stores Limited. In 1985 he joined Tesco as Finance Director and subsequently assumed responsibility for IT, Distribution and Business Development. He is also Patron of the charity Caravan and Chairman of the Tesco Charity Trust and also Chairman of Whizz-Kidz.[/expand]


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David’s background and qualifications make him exceptionally well placed to speak on the ongoing effects that globalisation has on industry today – vital knowledge for every professional playing an active role in the future of their organisation. With Tesco now No.2 globally, he offers his country by country vision for globalisation, outlining the key building blocks needed to build a brand. He provides retailing and leadership insights that include looking at the manufacturing trends and global supply chains in order to find the new drivers for the future and addressing the core values of business.[/expand]


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A straight talking and knowledgeable speaker, David’s presentations are meticulously prepared and filled with an immeasurable wealth of useful information, illustrated with case studies. Additionally, with a solid business acumen and vast experience, David gives audiences the opportunity to ask specific questions in a lively Q&A session after his presentations.[/expand]
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Dec 29 2010

Juan López-Valcarcel

Director Digital Product and Consumer Tech, Pearson PLC

Juan López-ValcarcelJuan López-Valcarcel is an international digital media executive, having worked as an entrepreneur, advisor and manager of Media and Telecom companies since 1996. He currently oversees Digital Products and Consumer Technology for Pearson plc. In this newly created corporate role, Juan oversees digital product development across all business units and works with handset manufacturers and mobile operators around the world to develop innovative mobile and touchscreen experiences.. In particular, he is focused on Pearson’s activity in the mobile content and device market, educational games and digital publishing (eBooks and beyond).

“Juan is responsible for digital innovation across Pearson on emerging devices & platforms”


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Juan Lopez-Valcarcel holds a double degree in Corporate Law and Economics from ICADE (Spain) and received an MBA from INSEAD (France) with an exchange at Wharton (USA). Previously, Juan was VP Digital Media at NBC Universal in New York managing the leading women’s online destination iVillage.com and an Engagement Manager at strategy consulting firm Booz Allen, where he worked on more than 40 Media, Telecoms and Venture Capital projects in Europe, US and Latin America. He was the founder and Webmaster for Madrid’s first local online portal, Guiamadrid.com. [/expand]


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Juan Lopez-Valcarcel is a regular speaker and panellist on digital business and media convergence and he has recently been featured at prestigious digital media and VC events. An international digital executive with extensive experience as manager and advisor to Fortune 500 and start-up companies, he is in great demand at events worldwide. He openly shares his experience and gives practical advice about the huge commercial opportunity available to content providers, games publishers and developers, brands and media companies in the exciting mobile apps sector.[/expand]


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Juan Lopez-Valcarcel is a proven P&L manager with the ability to motivate and build effective relationships with staff and stakeholders and a highly engaging and informative speaker.[/expand]
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Dec 20 2010

Russell Buckley

AdMob Evangelist, Leading Practitioner & Commentator on Mobile Marketing

Russell BuckleyRussell Buckley is a leading expert on mobile marketing and is a prolific writer about all things mobile. He was instrumental in building AdMob to become world’s leading mobile advertising network, and sold AdMob to Google for for $750 million in 2010. To date, they’ve served over 200 billion ads in the first 48 months and advertisers have over 18 Billion pages available per month in 160 countries. Russell is Global Chairman Emeritus of the Mobile Marketing Association.

“Russell Buckley brings a unique perspective to analysis of the mobile telecoms industry”


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Russell Buckley has been in mobile marketing since 2000 and has subsequently been involved in thousands of campaigns. Before that he spent many years in marketing on both the agency and clientside. Russell is a founder of Mobile Monday in Germany. He has spent 15 years in marketing, working with some of the world’s largest brands such as Coca-Cola, Diageo, BT, Texaco and Mars. In 2008/9 he was Chair of the Mobile Marketing Association for EMEA. In 2000, he was recruited to be Director of Marketing of mobile marketing start up, ZagMe, one of the leading pioneers in mobile advertising and location based marketing.[/expand]


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Russell Buckley has championed the mobile channel for Google, communicating with publishers, developers and advertisers throughout the world. His wealth of experience in the commercial realities of mobile advertising and their associated deployments proves invaluable to worldwide audiences. He provides practical, hands-on tools that help decision makers develop their company’s wireless strategy. He is a regular speaker on mobile at conferences throughout the world and has published many articles, as well as a white paper on location based marketing.[/expand]


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With first hand, practical experience, Russell Buckley brings audiences up to date with the range of innovative opportunities currently being tested at Google in a clear and captivating style.[/expand]
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Sep 17 2010

Prof. Dr. Jean-Claude Larréché

Global Strategy & Marketing Guru

Jean-Claude Larréché speaker Prof. Dr. Jean-Claude Larréché is Professor at INSEAD, Europe’s leading business school in Fontainebleau, France, and holder of the Alfred H. Heineken Chair and is a specialist in strategic marketing. He is the founder and Director of the INSEAD Executive Programme “Strategic Management Services”, Chairman of Strat*X sa, a company specializing in strategic marketing training, London and Faculty Representative on the Board of INSEAD. Jean Claude has always combined his academic career with business activities.

Jean-Claude Larréché directs global fitness for growth at leading co-operations.


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In addition to his MBA from INSEAD, Jean-Claude received an MSc in Computer Sciences from the University of London and a PhD in Business from Stanford University. He has been named ‘Marketing Educator of the Year’ by Club 55, the European Community of Marketing Experts. He has twice won the ‘Overall European Case of the Year’ Award from ECCH (European Case Clearing House) for his case studies on Virgin Atlantic Airways and on First Direct. Aged just 35 he was appointed a non-executive director of the multinational firm that became ReckittBenckiser, and he kept that position for the exceptionally long tenure of 18 years.[/expand]


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Jean-Claude Larréché is the author or co-author of many books, including ‘Markstrat’, the leading strategic marketing simulation used by more than a million executives worldwide and currently used by 25 of America’s top 30 business schools. He directs a number of activities aimed at achieving excellence in customer centricity. He highlights the capability gap, and broader issues of strategic marketing.[/expand]


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Jean-Claude Larréché is a highly memorable speaker and leading marketing thought leader, whose eloquently delivered presentations are packed full of actionable content.[/expand]
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Sep 13 2010

Howard Schultz

Chairman, President & Chief Executive Officer of Starbucks Coffee Company

Howard Schultz - Leadership speakerHoward Schultz is a highly successful businessman and entrepreneur. He is currently chairman, president and chief executive officer of Starbucks Coffee Company, having bought out the two founders in 1987 and taken the company public in 1992. Howard has taken Starbucks from a mere 11 retail stores to in excess of 1,300 stores.

“A world-class business leader”


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In 1981 Howard was the vice president in charge of U.S. operations for Hammarplast, a Swedish company that makes housewares and kitchen equipment. It was whilst at Hammarplast’s that Howard noted “a strange phenomenon: a little retailer in Seattle was placing unusually large orders for a certain type of drip coffeemaker”. The name of the business was Starbucks Coffee, Tea and Spice. Howard’s curiosity led him to Seattle where he met Starbucks’ two owners, who acquainted him with the history of their five stores. By 1982, he’d joined Starbucks and was helping it expand its reach to other cities. The rest, as they say, is history. He is also the former owner of the NBA’s Seattle SuperSonics. In 2007 he received the FIRST Responsible Capitalism Award.[/expand]


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Howard is recognised as one of the most influential, successful, and visionary business leaders in the world today. Known for having created two landmark programs for Starbucks partners (employees); comprehensive health coverage for part-time partners and equity in the company in the form of stock options, he draws upon his knowledge and expertise to offer audiences advice on achieving their ambitions and sustainable success.[/expand]


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Howard Schultz is a highly professional and passionate keynote speaker whose presentations are guaranteed to leave delegates inspired and motivated.[/expand]
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May 17 2010

Peter Fisk

Inspirational Business Author, Consultant and Entrepreneur

Peter Fisk speakerPeter Fisk is an inspirational business author, consultant and entrepreneur. His bestselling ‘Marketing Genius’ is currently being translated into 25 languages. He is an accomplished international speaker on all aspects of strategy, innovation, customers and marketing. Business Strategy Review describe him as “One of the best new business thinkers”.

“Peter was inspirational. He combined deep insight into our changing world, with practical and innovative ideas for application” The Coca Cola Company


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Peter Fisk is founder and CEO of the Genius Works, working with business leaders to adopt a more inspired approach to strategy and innovation, in particular through The Fast Track executive development programme. He was previously CEO of The Chartered Institute of Marketing, MD of Brand Finance, partner of The Foundation, and led the global marketing consulting practice of PA Consulting Group. He spent years working with the likes of British Airways, Coca Cola, Marks & Spencer, Microsoft, Virgin and Vodafone.[/expand]


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He is thoughtful and considered, provocative and entertaining – capturing what’s hot, what works, and what’s next. He speaks on a wide range of topics – from strategy and marketing, to customers, brands and innovation – which can be tailored to the specific issues and interests of your audience. He is also an innovative conference chair, helping you to structure your conference theme, bring it all together on the day with energy and empathy, and ensure that your audience has a great experience.[/expand]


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Peter Fisk’s presentations are inspirational, engaging and full of “yin yang” insights into the business world, showing how to achieve extraordinary results.[/expand]
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May 07 2010

Don Peppers

Peppers and Rogers Group

Don Peppers - Business Development speakerDon Peppers is a founding partner of the Peppers and Rogers Group, the world’s leading customer-focused management consulting firm. Accenture’s Institute for Strategic Change ranked him as a top thinker and writer on management topics. He was also selected as a member of the International Direct Marketing’s Hall of Fame.

“The innovator most likely to create visionary ripple effects” World Technology Network


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He capped his advertising career as the CEO of Perkins/Butler Direct Marketing, a top twenty US direct marketing agency. A popular voice among editors and the media, he is co-author of a series of international best sellers that have collectively sold over a million copies.[/expand]


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By facilitating the identification of your most valuable customers, he sets the foundations for you to model effective customer focussed strategies. With a comprehensive path to increasing customer satisfaction you will have a crucial ingredient for developing a successful business strategy.[/expand]


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Clarity is the name of his game; he strips out the jargon and gives you a tailored overview of the latest thinking.[/expand]
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Nov 13 2009

Nigel Barlow

Author and Leading Authority on Innovation, Creativity and Leadership

Nigel Barlow speakerNigel Barlow has a reputation as one of the world’s most dynamic business speakers. He is also a strategic coach, consultant and author, working with large organisations in over 20 countries. Nigel is founding director of an international consultancy company and was also a founding director of the Tom Peters Group consulting business in the UK.

The master of applying creative thinking to customer service.


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Nigel’s skill is to convey a serious message in a highly entertaining and interactive way. His latest book is ‘Re-think: How to think differently’ and in his speeches he helps his audience to “Open their mind to creative re-thinking”. Creative re-thinking can be applied to topics as diverse as Leadership, People Development, Individual and Corporate Innovation, Strategic Development and the Customer Experience.[/expand]


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Nigel Barlow improves organisational focus by stimulating attitudes and developing leadership capabilities. Concentrating on continuous development, he works with organisations around the world as a speaker, coach, mentor and consultant.[/expand]
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