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Archive for the 'Customer service' Category

Oct 28 2009

Richard Whiteley

Published by under Customer service,Management

Renowned Authority on Customer Centered Growth, Entrepreneur and Award-winning Author

Richard Whiteley speakerRichard Whiteley is the Principal of The Whiteley Group, dedicated to helping indiviuals and organisations realize and expand their potential by designing and presenting customized, exciting and provocative speeches and workshops. Most recently, he held the position of Vice Chairman of The Forum Corporation, an industry-leading, 700 man-strong, global training and consulting firm. His award-winning best seller, ‘The Customer-Driven Company’, was named one of the top four business books of 1991 by Fortune Magazine. ‘Customer-Centered Growth’, was selected as a Business Week best-seller, and named one of the top five business books by Selling Magazine.

“Increases expectations”


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Richard has appeared on national and local television and radio, was featured in Flightline, an American Airlines publication, and is a frequent commentator in the business press. He was formerly a columnist for Sales and Marketing Magazine, and has created two video programs, Customer-Driven Quality with Fortune Magazine, and Solving the Leadership Puzzle, featuring the Kansas City Chiefs pro football team. In 1978 Richard founded and later served as president of The Instructional Systems Association, a group of leading national training companies.[/expand]


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Richard’s personal experience in building his own successful companies, ensure that the ideas and principles offered are practical and based on the most pressing and contemporary issues facing business. An entrepreneur and practitioner first, his extensive knowledge of current business challenges and dynamic presentation style have brought him acclaim as a powerful speaker. His presentations are known for their practicality and usefulness because of his first hand company building experience and his work with over 300 organizations and 350,000 executives in 26 countries over the past thirty years. First and foremost Richard considers the audience members to be his primary customers and tailors each presentation to create high impact, take-home value for every participant. [/expand]
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Oct 23 2009

Akio Miyabayashi

Global Business Strategist

Akio Miyabayashi speaker Akio Miyabayashi was a former CEO of Minolta Europe, responsible for the launch of Minolta Europe in 1965, and Minolta’s own distribution network in the USA 1966, he became CEO Minolta Europe in 1975.


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His clear understanding of the criteria and driving forces of global competitiveness enabled him to successfully develop the European Operations of this multi-national corporation from a staff of 17 in 1965 to 5,200 in 1995 when he became a senior corporate adviser for the Minolta worldwide. His ability to understand the different cultures of the world and utilizing it for the successful growth, enabled Minolta to become a major player in the European market, with 44 companies and subsidiaries and 2 factories throughout Europe, including Eastern Europe and some parts of the former Soviet Union.[/expand]


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A charismatic speaker with the knowledge of different cultures (European, American and Japanese), Akio Miyabayashi has shared centre stage with some of the world prominent politicians and business leaders. His presentations leave the audience with a valuable insight into European and Asian developments in industry, management and society, and offer meaningful projections into the 21st century.[/expand]
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Oct 16 2009

Professor Eddie Obeng

Founder of Pentacle Business School, World Authority on Project Management

Eddie Obeng speakerProfessor Eddie Obeng is Founder Director of Pentacle the world’s first virtual business school and the first organisation to offer an integrated management approach specifically designed to meet the challenges of our fast changing, complex 21st century. He was previously an Executive Director at Ashridge Management College, having begun his career with Shell. Professor Obeng pioneered the concept of the ‘New World’ throughout the 1990’s.

‘Agent provocateur’ and a ‘…leading revolutionary’ Financial Times


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Eddie and his team have spent the best part of a decade re-writing the fundamentals of business management to create their own coherent, joined up New World approach. They have challenged all the established thinking from strategy as environmental fit to ‘hero’ leaders and re-interpreted the needs for the 21st century of complexity and fast change. Eddie brings genuinely new concepts, materials and practice. He has written up some of his work in over 12 books.[/expand]


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If you’re after the ‘same old – same old’ Eddie is not the speaker for you. Using his extensive experience and insights he will challenge your perceptions and help you to see the new reality. But more than just ‘talking concepts’ he will use examples from real life client assignments to illustrate and explain, proving, in his words that “The future is now because most of us are already late!”. Eddie is a genuine leader. He has the ability to bring a presentation to life, engage and involve the audience often on a tough thinking journey. Eddie’s legendary reputation for injecting energy means he is often offered the tough post-lunch ‘graveyard slot’ at many conferences.[/expand]


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“Eddie’s speech was very valuable as related beautifully to audience’s need, he obviously did his homework! The audience thoroughly enjoyed his energetic and passionate delivery, and would have liked more.”

Eddie is an exciting, energising, thought provoking, rigorous and humorous speaker. His presentations are incredibly energetic and he is renowned as a powerful presenter and a wonderful speaker. He is also part of our Top Leadership speakers.[/expand]
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Oct 14 2009

Geoff Burch

‘The Alternative Business Guru’

Geoff Burch speaker Geoff Burch has a wealth of experience in illustrating the thinking required to find business success. He is equally at ease delivering presentations at conferences, and as a highly amusing after dinner speaker. Geoff covers everything from sales and negotiation to customer care and how they can be improved. Geoff has spent years perfecting his art and is able to construct precise training programmes to suit all companies, and to motivate the individuals involved. Geoff currently presents BBC2’s All Over the Shop, a show that provides a humorous yet practical approach to the problems that businesses face.

“The Hell’s Angel of Management Consultancy” Financial Times


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The son of a Viennese psychiatrist, Geoff has a wealth of experience in illustrating the thinking required to find business success. Geoff looks at every conceivable area of business, and is renowned for taking a sideways look at the latest business fads and fashions – translating the ones of value into a memorable message that everyone can understand.[/expand]


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Whether it is sales, customer awareness, or change management, Geoff will fire up any team from senior directors, a gathering of international business people, to mass gatherings of ground floor and front line staff with his enthusiasm for the subject, in a way only a true fanatical genius can.[/expand]
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Oct 09 2009

Professor Colin Turner

Director of Entrepreneurial Leadership Centre, Thought Leader & Author

Colin Turner speakerColin Turner is an extraordinary entrepreneur with a flair for unlocking business and personal success in others. He is presently the President of Futuremedia Learning, the UK’s leading learning and brand communications company as well as Vice President of Business Bureau liaising with the UK Government on improving business practise. The author of 18 books published in 38 languages, with over two million copies enjoyed by readers, he shares remarkable knowledge on all aspects of successful entrepreneurial thinking. He is Professor Emeritus of Entrepreneurship, referred to by Business Age as ‘Europe’s foremost teacher for business success’.

“A leading authority on business, lifestyle and management” Time


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A leading authority on success, business, management and lifestyle, Colin Turner, a.k.a The Monaco Mentor, is the Patron of Determined to Succeed; providing personal development learning tools for Schools in Scotland. Combining Eastern philosophy and contemporary Western experience into a practical format for daily use, he is consistently in demand with some of the world’s most recognised global corporations; Pfizer appointed him as their external change agent to attain leading market position. He was also instrumental in developing BT’s global customer service strategy. [/expand]


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Concentrating on the entrepreneurial characteristics that are essential for growth, he shows audiences how to increase focus, performance and productivity. In his presentations, he propels both teams and individuals to develop their personal and career paths to success. As an internationally respected keynote speaker, Colin Turner has the very real ability to inform and inspire people while igniting within them a fresh approach to business and life. He shares proven techniques gained over 35 years experience of building his own, successful enterprises and working closely with cutting edge leaders of the world’s most profitable organizations.[/expand]


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His dynamic, highly inspirational and thought-provoking presentations are specifically tailored to deliver real value, ensuring a memorable conference that delivers the best impact for the messages you wish to impart. His tough, no holds barred, uncensored style, whether for leading organizations, business owners and entrepreneurs, works.[/expand]
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Sep 11 2009

Dr. Jagdish N Sheth

Professor of Marketing and Best-Selling Author

Jagdish N Sheth speakerJagdish Sheth is a renowned scholar and world authority in the field of marketing. His insights on global competition, strategic thinking and customer relationship management are considered revolutionary. He is currently the Charles H. Kellstadt Chair of Marketing in the Goizueta Business School at Emory University and is one of only four Americans ever honoured with the Viktor Mataja Medal from the Austrian Research Society in Vienna for his contributions to advertising and consumer research.

“Rated as one of the ten top marketing professors in the US”


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A prolific author, Jagdish Sheth has published more than 200 books and research papers in different areas of marketing and business strategy. Many of these are considered classic references. Prior to his present position he was a distinguished faculty member at the University of Southern California, the University of Illinois, Columbia University and the Massachusetts Institute of Technology. He has received numerous awards and recognitions including the Richard D. Irwin Distinguished Marketing Educator Award and the Charles Coolidge Parlin Award which are the two highest awards given by the American Marketing Association.[/expand]


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Jagdish Sheth’s timely advice promises to aid business leaders looking to develop immediate and long-term strategies for improving their competitive position. His well-founded knowledge on strategic thinking, customer relationship management as well as his experience about how to do business in India and China is invaluable for businesses world-wide.[/expand]
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Aug 14 2009

Bob Pritchard

International Marketer of the Year

Bob Pritchard speakerBob Pritchard has over 30 years of international marketing experience across a Who’s Who of large and small businesses. This expertise and his forthright, entertaining and interactive presentations have resulted in Bob being one of the most in-demand business and marketing speakers in the world.

“One of the best business speakers in the world.”


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Australian born and Los Angeles resident Bob Pritchard has enjoyed an extraordinary 30 year career. His unique sales, marketing, and motivational ability has taken Bob from sharing a two room apartment as a child with three generations of family to international success as a businessman, marketer and speaker. Continue Reading »

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Aug 10 2009

Allan Pease

Aka Mr Body Language and Communication

Allan Pease speaker Allan Pease has been known internationally as “Mr Body Language” since his definitive book with that title became a multi-million best-seller and the communication bible for organisations worldwide. He has written numerous bestsellers and has appeared on radio and television in 55 countries, including his acclaimed top-rating TV and video series on Body Language, which was watched by over 100 million people. His work has been the subject of six BBC science programs and on the Discovery and National Geographic Channels.

“Allan had us in stitches with his wonderfully fresh insights into the self-evident truths about relationships between the sexes…his keynote address was the highlight of the Annual Dinner.”


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Australian by birth, with offices in Australia and the United Kingdom, Allan divides his time between the two hemispheres fulfilling business commitments worldwide. He is a Life Fellow of the Royal Society of Arts, Fellow of the Institute of Management and a Fellow of the Life Writers Association and a Paul Harris Fellow.[/expand]


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Some speakers motivate, some teach, and others entertain. Allan Pease does all three! Internationally renowned, the demand for Allan to present at seminars, conferences and events is huge. Presenting vital information in his unique humorous manner is the key to Allan’s success in getting the audience to retain what they have been taught. His presentations are talked about long after the dust has settled at the end of each conference.[/expand]
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Jul 24 2009

Nigel Risner

Personal Development Specialist, Respected Author

Nigel Risner speakerNigel Risner is a human development specialist and peak performance coach, whose high-energy message leads individuals and organisations to incredible success. He delivers over a hundred talks a year in his unique, energetic style to corporations and associations such as The Academy for Chief Executives, The Institute of Directors, Royal Bank of Scotland, HSBC, T-Mobile, Asda, BP and many others.

“Speaker of the Year 2005” The Academy for Chief Executives and Vistage


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As one of the youngest CEO’s of a financial services company in the City of London, Nigel knows business as well as he knows life and more importantly, he knows what it takes to lead a successful business! He has the ability to translate his hands-on experience into a coherent, compelling and exciting philosophy, which has made him an inspiring speaker and a powerful professional one-to-one coach to some of the world’s leading business executives.[/expand]


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Nigel shows companies how to achieve market leadership through specific strategies designed to build long-term customer loyalty, sales, and relationship-building skills. Nigel is about empowerment: “Think bigger”, he urges, “figure out what needs to be done beyond the confines of your job description and do it!”[/expand]
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Jun 08 2009

Lior Arussy

Leading Expert on Customer Experience Management

Lior Arussy speaker Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine’s “2003 Influential Leaders” award for his thought leadership and contribution to the industry.

“Your well crafted and professionally presented presentation was one of the highest points of our event!”- C.M. Rego, Advanstar Brazil


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Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio. His accomplishments have been recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times of London, Times of India, Gartner Group, IDC, Inc. Frost and Sullivan,CRM Magazine, Business 2.0, Line 56.com, Wired, Network World and Secure Computing Magazine.[/expand]


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Arussy keeps his audiences entertained while challenging them to radically alter the way they approach customers and their definition of the customer’s role in the organization. Arussy presents both the methodology and principles of CEM and enlightens his audiences on how to use this to achieve an immediate return on investment and increase customer loyalty.[/expand]
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