The Leading Speakers Bureau

Globally Recognised Expert on Customer Service, Customer Experience, Talent Management

Larry Hochman is one of the most popular keynote speakers in the world. He previously held a number of senior positions at British Airways and the loyalty management company Airmiles in both New York and London. A pioneer of corporate mentoring in Europe, he has been the personal mentor to many global Chief Executives. In his new book ‘The Relationship Revolution’, he argues that at this defining moment commercial success will not be determined by size. Instead, it will be determined by focus, and competence, execution and delivery. In an age where you’re unlikely to win in the long-term by competing on price, and where products can easily be copied, customer relationships are your true source of sustained competitive advantage. To survive, he argues, businesses will need to focus on something that cannot be replicated by anyone else.

“Putting the customer at the heart of everything that is said, done, promised and DELIVERED is the key to success of every enterprise.” Larry Hochman

[expand title=”In detail”] His roles at British Airways included Director of Customer Service & Director of People & Culture. Larry was the first person in Britain to hold this title.[/expand]

[expand title=”What he offers you”]Larry Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people. His ability to spot future trends has turned his experiences and theories into tangible business successes around the globe. His presentation on Relationship Economics gives invaluable insights. Larry demonstrates the keys to succeed in the post-recession era and why more than ever your relationship skills will differentiate your business from that of your competitors. His many years of practical experience and hands on decision making at British Airways and AirMiles make his presentations truly unique.[/expand]

[expand title=”How he presents”]Articulate and charismatic, Larry is globally recognized as a leading authority on the future trends of customer service, leadership, business transformation, globalisation, talent management and on the development of effective people and culture in organizations. His presentations are inspirational and highly motivating.[/expand]
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Former Wal-Mart Executive

Michael Bergdahl is a full-time motivational speaker, author and writer. Bergdahl worked in Bentonville, Arkansas for Wal-Mart, as the Director of “People” for the headquarters office, where he worked directly with Sam Walton. It was Sam Walton who gave Bergdahl the nickname, “Bird Dawg”! He has recent experience as a turnaround specialist, successfully working with American Eagle Outfitters & Waste Management & is considered an authority on Wal-Mart.

“A storyteller who weaves entertainment into his motivational business messages”

[expand title=”In detail”] Michael began his career in an entrepreneurial, highly successful, family-owned newspaper publishing business in Houston, Texas. In his next position, he got his hands dirty on the manufacturing side of the petrochemical industry in J. M. Huber Corporation’s, Carbon Black Division in Baytown, Texas. He was later recruited by Frito Lay (a subsidiary of PepsiCo) to assume a position in their sales organization.[/expand]

[expand title=”What he offers you”]He will enhance the content of your meetings by communicating the sales, service and employee performance expertise to your audience that he gained from his experiences working in Consumer Packaged Goods at Frito-Lays, Discount Retailing at Wal-Mart and Speciality Retailing at American Eagle Outfitters. Michael Bergdahl is the ideal choice for keynotes, breakouts and workshops.[/expand]
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The World Renowned Interviewer

Sir David Frost is probably the world’s most prominent television interviewer.

In addition to hosting and creating television programmes, he is a publisher, lecturer, impresario and chief executive officer to numerous companies.

Landmark interviews have always featured in his remarkable career. Perhaps the most infamous being the Nixon Interviews, broadcast in virtually every television nation around the world.

“One-man conglomerate.”

[expand title=”In detail”] His honours include two Emmy Awards in the United States, the Richard Dimbleby Award in the UK and the Golden Rose of Montreux.

Host and co-creator of That Was The Week That Was, Breakfast with Frost, Frost on Sunday and Through the Keyhole, Sir David has also produced countless television series, written more than ten books, produced seven films, and is joint founder of both London Weekend Television and TV-am. [/expand]

[expand title=”What he offers you”]The unparalleled pairing of his experience of worldwide affairs with his incisive but relaxed manner brings an undisputed edge to any occasion. [/expand]
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Global Energy Economist

Philip K. Verleger Jr. is the President of PKVerleger LLC and senior advisor to The Brattle Group. He has been associated with the Fred Bergsten Institute since 1986 and is a senior fellow. He has held positions at the President’s Council of Economic Advisers, the U.S. Treasury, the Institute for International Economics, Yale University, the University of California, and various firms in the private sector. He is a member of the National Petroleum Council and the Council of Foreign Relations.

“The leading specialist in the study of energy commodity markets.”

[expand title=”In detail”] The author of over 100 articles and books on energy economics, Dr. Verleger has testified frequently as an expert witness for parties in private disputes and as an independent authority to the U.S. Congress. His testimony before Congress has addressed regulation, taxation, the behaviour of markets, and most recently, mergers. He received his Ph.D. in economics from the Massachusetts Institute of Technology in 1971.[/expand]

[expand title=”What he offers you”]Adept at both the podium and with the pen, Philip, the author of numerous studies on international energy and petroleum issues, brings his experience and analytical prowess to bear on the conventional economic wisdom, reaching insightful conclusion others simply can’t.[/expand]
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Director at Cambridge Energy Research Associates in Paris

Jean-Marie Chevalier is currently professor of Economics at the University of Paris-Dauphine, Director of the ‘Centre de Géopolitique de l’Energie et des Matières Premières’. He is also a Director at CERA. He has worked, as an economist for Elf Aquitaine and the energy department of the World Bank. For several years, he was a member of the board of directors of the Banque Nationale de Paris.

The world’s leading expert on current global energy trends
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Professor at the IESE Business School

Luis Maria Huete is a leading authority on management issues and is a specialist in the creation and development of profit enhancing business strategies. He is a best-selling author and has been a visiting professor at a number of prestigious universities and business schools throughout the world. In his most recent book, ’Clienting’, Luis explores low cost systematic processes aimed at gaining the loyalty of customers.

Leading Expert in Customer Value Management Strategies

[expand title=”In detail”] With a Degree in Law (1978), Master in Business Administration (IESE, 1982) and Doctor in Business Administration (Boston University, 1988); his doctoral thesis was given an academy prize by the Decision Sciences Institute of Atlanta, Georgia, as the best doctoral thesis completed in the year 1988 in the United States.[/expand]

[expand title=”What he offers you”]Luis is able to offer decision makers from all fields the ideal business strategies for their organisations aimed specifically at creating customer loyalty and consequently customer driven profitability.[/expand]

[expand title=”How he presents”]An accomplished teacher, Luis is an energetic and motivating speaker who captivates audiences with his information-filled and enlightening presentations.[/expand]
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Co-founder of Lastminute.com & Governmental Champion for Digital Inclusion

Martha Lane Fox is a highly successful self-made business entrepreneur.  She is best known as the co-founder of lastminute.com.

Martha is currently a Non-Executive Director of Channel 4 Television, a Trustee of the charity Reprieve and Patron of CAMFED. She has also helped launch a chain of upmarket karaoke clubs called Lucky Voice.

“Martha Lane Fox has hit the two zeitgeist buttons: youth and internet.” The Guardian

[expand title=”In detail”] Martha started her career as an associate at Spectrum Strategy Consultants, where she met Brent Hoberman.  She then worked for a year as business development manager of Carlton Communication’s initiatives in pay TV and digital channels. Brent Hoberman eventually persuaded Martha to join him as chief operating officer of lastminute.com. She remained on the board until the company was purchased by Sabre Holdings in 2005 for £577million.[/expand]

[expand title=”What she offers you”]In her presentations Martha explains what it takes to become a successful entrepreneur and the ways in which she focuses on delivering service and value to customers. She offers practical advice and incredibly useful information based on her experiences with Lastminute.[/expand]

[expand title=”How she presents”]With a charismatic and engaging personality combined with her inimitable style of management, Martha’s presentations are highly enjoyable and always informative.[/expand]
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